Welcome to our FAQ section! Below you’ll find answers to common questions about our premium cycling components, delivery options, and more. If you can’t find what you’re looking for, our gear-obsessed team is always ready to help at [email protected].

About Our Products

What types of cycling components do you specialise in?
We focus on premium components that keep you rolling, including Brakes, Chain locks, Chainrings, Handlebars, Levers, Saddles, and Transmission systems. Our selection is curated by cycling enthusiasts for cycling enthusiasts.
Are your components compatible with all bike types?
Most of our components are designed for road and performance bikes, but we carry items suitable for various cycling disciplines. If you’re unsure about compatibility, our team speaks fluent component language – just email us with your bike details.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free transactions. Your payment security is as important to us as proper torque specs on your chainring bolts.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment details, treating your financial information with the same care we’d want for our own.

Shipping & Delivery

What are my shipping options?
We offer two shipping speeds to match your needs:
– Standard Shipping (£12.95): Via DHL/FedEx, arrives in 10-15 days after dispatch (1-2 day processing)
– Free Shipping: For orders over £50 via EMS, arrives in 15-25 days after dispatch
Do you ship to my country?
We ship worldwide except certain Asian countries and remote regions. If you’re unsure about your location, email us at [email protected] and we’ll check faster than a sprinter on a downhill.
Will I have to pay import duties?
International customers may be subject to import duties which are the responsibility of the recipient. These vary by country – we recommend checking with your local customs office.

Returns & Exchanges

What’s your return policy?
We offer a 15-day no-hassle return policy from the date of receipt. If any component doesn’t meet your expectations, we’ll guide you through the return process – no tricky derailleur adjustments required!
How do I initiate a return?
Email us at [email protected] with your order number and reason for return. We’ll provide return instructions faster than you can say “mechanical advantage”.

Account & Technical

Do I need an account to order?
No account is needed for one-time purchases, but creating an account lets you track orders and save preferences for future upgrades.
Where can I get technical advice about components?
Our Bristol-based team of cycling enthusiasts is always ready to help with technical questions at [email protected]. We speak fluent component compatibility!

Still got questions? Drop us a line at [email protected]. We’re here to help you ride hard and tinker harder!