At Pedal Power, we stand behind our premium cycling components like we stand behind our premium chain locks – with complete confidence. However, we understand that sometimes a product might not be the perfect fit for your ride. That’s why we’ve created this straightforward returns policy that’s as smooth as a well-adjusted derailleur.

Our Returns Promise

We offer a 15-day return window from the date you receive your order. To be eligible for a return, your item must be:

  • In its original packaging
  • Unused and in the same condition as when you received it
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Saddles (due to hygiene considerations)
  • Chainrings that show signs of installation or wear
  • Any products that have been installed or used

How to Initiate a Return or Exchange

Follow these simple steps to process your return:

  1. Contact our team within 15 days of receiving your order by emailing [email protected] with your order number and reason for return
  2. Wait for approval – we’ll respond within 1 business day with return instructions
  3. Package your item securely in its original packaging
  4. Ship it back to our Bristol warehouse (return shipping is at your expense)
  5. Receive confirmation when we process your return

Return Request Template

Use this template to request your return:

Subject: Return Request – Order #[Your Order Number] Dear Pedal Power Team, I would like to request a return/exchange for my recent order #[Your Order Number] placed on [Order Date]. Product Name: [Product Name] Product Code/SKU: [If available] Reason for Return: [Please specify – wrong size, defective, changed mind, etc.] Please advise on the next steps for processing this return. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return, we’ll send you an email to notify you that we’ve received your returned item. We’ll also notify you of the approval or rejection of your refund.

Refund Timeline:

  • Credit card/PayPal payments: 5-10 business days after we process your return
  • Bank transfers: 7-14 business days

Refunds will be processed to the original payment method. If you paid via PayPal, it may take additional time for the refund to appear in your account.

Exchanges

If you need to exchange an item, please indicate this in your return request. We’ll process the exchange once we receive your original item back. You’ll be responsible for any price difference and additional shipping costs.

For defective or incorrect items, we’ll cover the return shipping costs – just include a copy of your shipping receipt with your return.

Return Shipping Address

All returns should be sent to:

Pedal Power Returns
52 Victoria St
Bristol, GB BS3N 6HH

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We can’t guarantee we’ll receive your returned item without proper tracking.

Need Help?

Our customer service team is as responsive as high-performance brake levers. Contact us at [email protected] with any questions about our returns process.

Happy riding,
The Pedal Power Team