Welcome to Pedal Power! These Terms and Conditions govern your use of our website (pedalpowersales.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

Key Points: We’re committed to providing premium cycling components with transparent policies. Please read these terms carefully to understand your rights and responsibilities when shopping with us.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to individuals aged 18+ who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this site (text, images, logos, product designs) is owned by Pedal Power or our licensors and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or create derivative works without permission
  • Use our branding or product names without authorization
  • Reverse engineer any products purchased from us

1.3 User Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Submit false information when making purchases
  • Interfere with other customers’ use of the site

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our cycling components (including brakes, chain locks, chainrings, handlebars, levers, saddles, and transmission parts). However:

  • Minor variations in color or finish may occur
  • Product specifications may be updated without notice
  • Images are for illustrative purposes only

2.2 Product Suitability

It’s your responsibility to:

  • Ensure products are compatible with your bicycle
  • Follow all installation instructions
  • Use appropriate safety equipment when installing components

We recommend consulting a professional bicycle mechanic if unsure about compatibility or installation.

2.3 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • Saddles (due to hygiene considerations)
  • Chainrings showing signs of installation or wear
  • Any products that have been installed or used

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to:

  • Accept or reject orders at our discretion
  • Limit quantities purchased
  • Correct pricing errors (even after order confirmation)

3.2 Pricing and Payment

All prices are in GBP (£) and include VAT where applicable. We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method at the time of order processing.

3.3 Shipping

We offer two shipping options:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

We currently ship worldwide, excluding some Asian countries and remote regions. Delivery times are estimates only.

4. Returns and Refunds

4.1 Returns Policy

We offer a 15-day return window from the delivery date. To be eligible:

  • Items must be in original packaging
  • Unused and in original condition
  • Accompanied by proof of purchase

4.2 Return Process

  1. Contact us within 15 days at [email protected]
  2. Wait for return approval (within 1 business day)
  3. Ship items to our Bristol warehouse at your expense
  4. We’ll process your refund upon receipt and inspection

4.3 Refunds

Refunds will be issued to the original payment method:

  • Credit card/PayPal: 5-10 business days
  • Bank transfers: 7-14 business days

Original shipping costs are non-refundable unless the return is due to our error.

5. Liability and Disputes

5.1 Product Liability

Our liability for defective products is limited to:

  • Repair or replacement of the product
  • Refund of the purchase price

We’re not liable for:

  • Improper installation or use
  • Normal wear and tear
  • Modifications made to products

5.2 General Liability

Pedal Power shall not be liable for:

  • Indirect or consequential losses
  • Business interruption
  • Delays caused by events beyond our control

Our total liability for any claim shall not exceed the purchase price of the product in question.

5.3 Dispute Resolution

Any disputes shall be governed by English law. We encourage customers to contact us first at [email protected] to resolve issues amicably.

6. General Provisions

6.1 Changes to Terms

We may update these terms periodically. The current version will always be available on our website.

6.2 Severability

If any provision is found invalid, the remaining terms shall remain in full effect.

6.3 Contact Information

Pedal Power
52 Victoria St
Bristol, GB BS3N 6HH
Email: [email protected]

Thank you for choosing Pedal Power for your cycling needs. We’re committed to providing quality components and excellent service to keep you riding smoothly.